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Support



Technical Support

Sounds Virtual provides the highest quality of technical support to all its customers. We believe that our software is reliable and that our customers should have little or no trouble using it. This does not mean things will always go perfectly, sometimes you need to remember how to use a seldom used feature, and sometimes other problems may interfere with the operation of the software.

Sounds Virtual provides the highest quality of technical support to all its customers. We believe that our software is reliable and that our customers should have little or no trouble using it. This does not mean things will always go perfectly, sometimes you need to remember how to use a seldom used feature, and sometimes other problems may interfere with the operation of the software.

Get help Now

416 968 7155 #502
toll free in North America:
1 855 305 9937 #502

Your site must have a current maintenance agreement to run this version of the software. You can check your site's maintenance status under HELP - ABOUT from the menu bar of the system administrator's interface. To renew your maintenance agreement or for more details about your agreement, contact us.

Version 2019 12 20

Client Software

File size: 63.0 MBytes

Server Software

File size: 182 KBytes

Installation Instructions

Description Version Size (MB) download
Client software installation instructions 2018 03 16 0.30      
Client software customized installation instructions 2018 03 16 o.30      
Server Update Procedure 2018 03 16 0.01      

Release Notes

The CAN-8 client and server software undergoes constant testing and improvements. When a sufficient number of changes have been made to the software and a period of testing is done, a software release is made available.
The following table describes the more major changes that have been made to the software for this release. All customers are encouraged to update to the latest version to maintain the integrity of their system.

Critical Important Minor Enhancement
Satus Change ID Description
Changes included in the 2019 12 20 release of CAN-8:
        SV831 Selecting "Continue recording" to a recording submitted in a previous session will cause data loss
        SV828 Scrolling while exporting student recorded data would terminate the client.
        SV816 Class field size in import file changed to accommodate "-" character
        SV837 In some cases, import file failed to delete instructor IDs.
        SV825 Random mode was skipping items
        SV826 First T items in random/sequential test mode do not display
        SV821 Message alert failed to appear if student exited the lesson without answering.
        SV839 E items with max time limit would lock students in when re-entering item.
        SV833 Planner: Changing disabled items type sometimes set audio max time to 3X automatically
        SV830 Improved error message translation.
        SV840 Disabled BACK button while example sound plays
        SV841 Disabled NEXT button in time limited item
        SV842 Pressing Record button while playing count limited example item would prevent student from listening to the entire audio.
        SVnew Boost audio export levels for low volume recordings
        SV822 Adds support for Salish combining characters
Changes included in the 2018 03 16 release of CAN-8:
        SV811 Pasted items in planner sometimes present wrong content
        SV778 Changing an item properties while editing clears content changes.
        SV815 Signed on state in tracker sometimes was incorrect.
        SV814 Handling of keepalives for firewall restrictions improved.
        SV812 Changes in accents to items in planner were not always saved
        SV782 Pasted text/font/case is not always preserved.
        SV789 Babilon view by class fixed.
        SV813 Babilon console window organization improved.
        SV741 Text not always copied correctly from PDF file.
        SVnew Custom reports by lesson item completion available.
        SVnew Text area of Example items changed to full size in Planner.
        SVnew Supports IP address/port changes during active sesssion.
        SVnew Added tabstop support in text editor.
        SVnew New planner option for copied text.
        SVnew Added support for Okanagan and Salish font. New virtual keyboards available. Sites who wish to install the virtual Keyboard should contact support@can8.com
        SVnew Group recordings.
        SVnew Colour coded group recordings playback.
        SVnew Instructors can leave multiple messages per student in each cell
        SVnew New notification alert at login when message has been left by instructor.
        SVnew Direct links from oral message notification list to the message/item .
        SVnew Messages no longer automatically removed. Students can retrieve and re-play previous oral messages.
Changes that were included in the 20150929 release of CAN-8:
        SV741 Editing a newly created Planner before saving the menu would cause an unexpected client shut down.
        SV744 In some instances, classes could not be added in students profile. Would generate a server can't complete your request error message.
        SV744 Servers with over 65000 users registered may experience duplicated user ID codes.
        SV746 Some new users records were missing from report.
        SV745 Instructor could not add marks in tracker.
        SV754 Fixes noise at the end of new recordings.
        SV759 Extra space characters in server field would return server not found error.
        SV772 Headset warning message does not allow re-login for 30 seconds.
        SV224 Red message cell in tracker would turn green if the instructor listened to the student's answer after leaving the message. It now remains red until the student receives the message.
        SV743 Error message generated in user's properties window could prevent displaying the properties box content when accessed the next time.
        SV742 Fixes paint error when changing item type from item with an audio graph to item without.
        SV748 Display User List would not show more than 32000 users at one time.
        SV752 Import file would cause errors if "SP" was selected for language interface.
        SV749 Added optional field placeholder to import file.
        SV755 Save display lists in Column-type CSV format.
        SV756 "Display user" and "Display Classes" commands display attributes as well.
        SV761 New "Select All/Deselect" button in attribute tab.
        SV750 Instructors can import student list.
        SV762 Mark assigned per item increased to out of 10 (_/10) instead of out of 9 (_/9).
        SV760 Test options menu re-ordered.
        SV759 Lesson mode status displayed on Tracker and Student interface for "Wait to Start" and "Review" mode.
Changes that were included in the 20141216 release of CAN-8:
        SV722 Buffer overflow when sending classes to tracker. (part of hotfix 20140929)
        SV719 Some classes not listed in VIEW > BY CLASS selection window. (part of hotfix 20140929)
        SV720 Feedback not shown in review mode. (part of hotfix 20140929)
        SV733 Student belonging to MASTER would not show in the babilon list. (part of hotfix 20140929)
        SV690 Cell with message in tracker would become green if instructor clicked on it. The cells now remain red until the students listen.
        SV738 Multiple choice selections could be lost in planner if the options were selected then pasted over.
        SV736 New: Play limit. Limits how many time sample audio in each item can be played per test. (see manual under Item Properties section).
        SV740 New: High quality audio now on by default.
        SV715 Added support for Vietnamese font.
        SV728 Font in new planner items defaults to medium size.
        SV730 Play cursor value shown in seconds by default.
Changes that were included in the 20140715 release of CAN-8:
        SV716 DMI error when moving main menu Items in some rare cases. Menu file could get corrupted is menu is saved after error apeared.
        SV698 Exiting the planner without closing accumulated error boxes error would crash the client.
        SV698 In rare cases, the issue above combined with disk space recovery task could cause lesson data loss.
        SV696 Added support for new JPGs format with missing parts of headers
        SV695 Paste function failed if copying more than one line at a time from a MS Word document with lists.
        SV694 Spanish settings for the system supervisor profile would prevent login on previous versions.
        SV690 Added missing path display in Spanish interface
        SV601 Missing spanish trasnslation in item Properties window.
        SV714 New discussion Group. Babilon.
Changes that were included in the 20131216 release of CAN-8:
        SV669 Copy/paste an item into a lesson menu on top copied items would crash the client.
        SV675 Program error when copying text from MS Word Table.
        SV668 EXPORT > ALL ANSWER generates error if lesson names include a character not allowed in Windows file name convention
        SV663 Option EXPORT > ALL ANSWER remained greyed out if the Planner includes only one answer.
        SV675 Copy/paste chinese text from Word to CAN-8 would generate unknow characters. Support added for UC2 code
        SV675 Cayuga text import from word document was revised.
        SV677 Input device detection. Audio drivers are re-initialized when audio input jack lose and regain connection.
        SV668 Change drag/drop from a planner to another changed from cut/paste to copy/paste wto prevent data loss.
        SV668 New Save/abandon changes option upon Planner exit.
        SV660 ntserve - Search for authorization device extended to com16
        SV686 New - Import video file from URL. Video can now be linked to a URL from withing an item to be accessible by remote users.
        SV689 New - Improved audio quality. Previous CAN-8 clients will not be able to play audio recorded with this version
        SV687 New - [refresh class] and [delete class] sections in import files.
        SV684 New - License information field under HELP --> About window - MASTER only. Indicates the numbre of permanent licenses the site owns.
        SV683 New - Spanish Interface support.
Changes that were included in the 20130731 release of CAN-8:
        SV538 Selecting a mark column in a empty tracker generates fatal error in client
        SV644 Student program. Client would freeze in write item when text selected and dragged.
        SV648 Pasting MSWord table in Planner would abort client program.
        SV652 Using mousewheel while selecting items in planner menu causes client to exit.
        SV640 Planner would remain in "busy" state if more than 2 users accessed it
        SV632 Audio scaling for loud recordings adjusted
        SV615 Editing of password field during import would scramble password
        SV602 Drag/drop background image refresh fixed
        SV587 Report file error count corrected
        SV600 Tracker scoring issues resolved
        SV601 Partial deletion of overflowing text in Planner displayed incorrectly
        SV653 Record button missing when item type changed from Read item to any other item type
        SV654 Fixed Tracker Background.
        SV624 User property box opens when changing background image.
        SV593 Help > About window - Authorization device number sometimes scrambled
        SV596 SVSETUP now runs on previously installed identical client for customization purpose.
        SV657 New audio speed control
        SV658 Planner "Abandon Changes" option restored
        SV659 Added support for Henry font RTF import
Changes that were included in the 20121216 release of CAN-8:
        SV617 Some menu directory names generated by the system could crash the client. Lesson data loss could occur.
        SV614 Menu display would crash the client when menu tag loops were encountered.
        SV603 Adding mark columns to empty tracker crashes client.
        SV622 Using Pagedown key on empty tracker causes crash.
        SV620 Report would show "menu name not available" for existing menus.
        SV621 Final score in Tracker was inconsistent in different zoom levels.
        SV622 Final score in student interface reviewed.
        SV605 Tracker would not exit properly if user exits tracker before it finishes loading.
        SV595 Images could not be added to the image selector for backgrounds.
        SV591 Large trackers were slow to display if packets were arriving out of order.
        SV589 Client unresponsive when message left to students in certain conditions.
        SV577 Planner would stay in waiting mode if network experienced excessive packet loss.
        SV629 Renaming item in Planner menu failed when followed by right click.
        SV590 Horizontal scroll bar missing in tracker after zoom change.
        SV594 French support updated
        SV588 Import.rep file was not consistent with report in interface window.
        SV618 Ability to remove students from classes now possible with import file.
        SV619 New Silent option for SVSETUP.
Changes that were included in the previous release of CAN-8:
        SV561 Lessons with a missing USERS directory may crash the tracker when items clicked on.
        SV583 Simultaneous use of planner on multiple stations with the same lesson may result in lesson corruption.
        SV577 Server re-login timeout adjusted for same ID/IP login.
        SV585 Changing menu item names with tabs open causes duplicate tabs.
        SV574 User list available in phone would occasionally show wrong login time.
        SV554 Aborted login does not let user sign back on immediately.
        SV534 Menu item names made entirely of spaces are no longer allowed.
        SV566 Export student answers dialog in tracker did not always show in Windows 7.
        SV573 Inherited classes did not show when student is registered by an instructor.
        SV581 Sound graph in phone did not always clear.
        SV591 Out of order packets caused tracker to be slow to load student data.
        SV575 User timeout not kept active when dialog box tabs clicked on.
        SV556 Available item count in planner incorrect when dropping items into a nearly full plan.
        SV568 French language support included.
        SV503 Auto-install program customizable for re-distribution.
        SV503 Auto-install program made available.

Tools & Documentation

To setup and administer a CAN-8 system some additional files and utilities may be needed. If you cannot find the files you need you should contact Sounds Virtual Support and request them.

To setup and administer a CAN-8 system some additional files and utilities may be needed. If you cannot find the files you need you should contact Sounds Virtual Support and request them.

Additional Tools

Description Version Size (MB) OS download Description OS download
USB driver Installation instruction 1.9.9.0 0.3 All (32 & 64 bit)      
USB driver for authorizarion device 1.9.9.0 2.20 32 bit      
USB driver for authorization device 1.9.9.0 1.37 64 bit      
Service installation - utilities and instructions 2019 09 29 2.20 All (32 & 64 bit)      

Documentation

Description Version Size (MB) download
Online manual 2019 09 30      
PDF version of the manual 2019 09 30 0.01      
Client software installation instructions 2018 03 16 0.30      
Client software customized installation instructions 2018 03 16 o.30      
Server Update Procedure 2018 03 16 0.01      
Minimum requirement - New installation 2019 12 20 0.01      

Other services we offer

Cloud hosted solution

as the developers of the CAN-8 system, we understand how to manage the server so that it is always there when you need it. The Sounds Virtual Cloud is like having your own datacenter without having to purchase or manage it:
  • Safe and secure installation
  • Fast and reliable connection
  • Daily backup and monitoring
  • Professionally managed servers

Training

Sounds Virtual Inc organizes a free group training once a year in Canada. All clients are welcome to participate to these workshops. Additional on-site training can be purchased from Sounds Virtual Inc. for a group of users, targetting the specific needs of the site. For details about pricing and to evaluate the needs of your site, contact us directly.

training@can8.com

Support and maintenance

Sounds Virtual includes one full year of free support and maintenance when you purchase a CAN-8 system. During the support term, our technical experts will give you dedicated assistance with using the CAN-8 system, resolving technical issues with data management tasks such as server backups, or migrations to other server hardware. The maintenance aspect provides your site with the most recent versions of the CAN-8 software include all enhancements and fixes made at no extra cost. This service can be renewed on a yearly basis.


We are proud to be canadian! All our services are offered in English and in French.

About Sounds Virtual Inc.

Our commitment

Our Experience

Sounds Virtual Inc. released its first version of CAN-8 VirtuaLab in 1993. Since then, our team has entirely dedicated itself to put CAN-8 at the forefront of language teaching technology.

Our Goal

To help students reach language proficiency with a virtual immersion learning system that complements the class curriculum, and provide teachers with tools that facilitate their teaching and monitoring workload.

Development

Since the initial concept of CAN-8 VirtuaLab, we are constantly adding new innovations, capabilities, and support for hardware as it becomes available. In consultation with our clients, we regularly incorporate their requirements, making CAN-8 an outstanding solution for language training.

Support

We believe that our commitment to our clients goes beyond the delivery of the software. Our in-house support team consists of experienced specialists who can assist technically and with the use of the software. We take pride in providing knowledgeable, friendly support that is widely recognized for its dedication and efficiency.